Core Agents · One Governed Platform
Every agent, purpose-built.
Pick one off the shelf, or design your own. Either way, your team gains capability on day one — with governance, audit, and access control already built in.
SOC 2 · HIPAA · GDPR
Live in 2–8 weeks
9 live · 3 shipping · + custom
The Catalog
Explore every agent. Workflow, integrations, impact — all in one view.
Pick an agent on the left. Everything you need — what it does, how it works, what it connects to, what it delivers — lives on the right.
Bright Desk
01 · Service OpsGA · v3.4240+ deployments
A unified, AI-powered ticketing concierge with built-in helpdesk domains fully extensible with customizable domains and workflows to fit organizational needs.
Ticket Lifecycle · Auto-playing demo
Ticket Lifecycle
Auto-playing · 7 steps
Intake
Natural-language request from the user
AD
I need a laptop for my new role. Starting Monday — engineering team.
Intent Detection
NLP engine classifies the request
"I need a laptop for my new role. Starting Monday."
Intentcreate_ticket
DomainIT
UrgencyMedium
Confidence98.4%
Form Synthesis
Structured ticket form, prefilled and ready
Request TypeLaptop Request
UserAlex Dev
DepartmentEngineering
RoleSoftware Engineer
PriorityMedium
Needed ByMay 28, 2025
Ticket Creation & Routing
Created in the correct downstream system
Bright Desk
Domain: IT
J
Jira
✓ Routed here
Freshdesk
Available
Salesforce
Available
Approval Gate
Admin review with audit trail
IT-REQ-10245
Laptop Request for Alex Dev
$1,800EngineeringMedium
SK
Sarah Kim
IT Manager
Approved · 2 min ago
Real-time Sync
Bidirectional status updates across tools
J
Status changed to In Progress
Jira · just now
"Ordered laptop, ETA Friday." — IT Hardware Team
Comment · 1 min ago
Notified Alex Dev via Slack
Slack · 30s ago
Notified IT Hardware Team via Teams
Teams · just now
Closure
Resolved with complete audit trail
Resolved
IT-REQ-10245 · Closed in 2d 4h
100% audit coverage
Created10:42 AM
Approved by Sarah Kim10:44 AM
Assigned to IT Hardware10:45 AM
Delivered to Alex Dev+ 2d 3h
Closed — confirmed by user+ 2d 4h
Workflow · 7 steps
1
Intake
User submits NL request in chat.
2
Intent detection
NLP classifies domain, urgency.
3
Form synthesis
Structured ticket form returned.
4
Ticket creation
Created in correct system with routing.
5
Approval gate
Optional review queue, fully audited.
6
Real-time sync
Status and comments sync bidirectionally.
7
Closure
Resolution + audit trail captured.
Measured Impact
80%
Faster Resolution
Tickets resolved end-to-end vs. manual baseline.
2.5×
Increased Productivity
Output per agent hour with AI-assisted workflows.
75%
Reduced Manual Operations
Routine tasks fully automated without human touch.
100%
Complete Audit Visibility
Every action logged, traceable and compliance-ready.
Key Capabilities
- Natural Language Requests
- Multi-System Integration
- Domain Intelligence
- Workflow Governance
Tool Integrations · 6
J
SN
Technology / SaaSFinancial ServicesHealthcarePublic SectorProfessional Services